The Workplace and Operations Lead in London will oversee workplace experience and day-to-day building operations across a London portfolio. This visible, client-facing role brings together front-of-house service, building operations and service partner delivery.
The Role
As the Workplace and Operations Lead, you'll:
- Lead workplace experience, front-of-house and operational support teams.
- Develop workplace programmes and maintain service standards for colleagues and visitors.
- Oversee planned preventive maintenance, minor works and day-to-day building operations.
- Coordinate service partners, contractor inductions and delivery of contracts under your ownership.
- Manage budgets, forecasts, financial targets and timely client reporting.
- Maintain safety and risk procedures, incident response and business continuity plans.
To be successful as the Workplace and Operations Lead, you'll have:
- Experience in facilities management, building operations, workplace experience, hospitality or a related customer-facing environment.
- Experience leading teams and managing complex site or portfolio service delivery.
- Financial management experience covering budgets, forecasting and cost control.
- Strong communication, stakeholder management and customer service skills.
- Experience working in a regulated environment; financial services experience is preferred.
- Ideally, a relevant degree or equivalent; IWFM or RICS qualifications would be beneficial.
- Salary of andpound;80,000andndash;andpound;90,000 per year.
- Permanent position based at a London client site.
- Monday to Friday working pattern.
To apply for the position of Workplace and Operations Lead, click Apply Now to send your CV to Frankie Cook.