Exciting news! Due to growth, weandrsquo;re expanding our workshop team and are looking for a Client Warranty Accounts Co-ordinator to support the smooth day-to-day operation of the workshop. This is a fantastic opportunity for an experienced administrator with warranty knowledge to play a key role in a fast-paced, professional environment.
- Location: Killingholme
- Position Type: Full-Time, Permanent
- Working Hours: Monday to Friday, Day Shift. 40 hour week.
- Salary: andpound;15.57ph, Weekly Pay. Overtime available at a enhanced rate.
About the Role:
As a Client Warranty Accounts Co-ordinator, you will be responsible for the accurate processing and management of warranty claims. Youandrsquo;ll ensure all claims and documentation comply with company procedures while maintaining high standards of accuracy and organisation.
Key Responsibilities:
- Monitor, prioritise, and manage all warranty claims, acting as the central liaison between customers, technicians, manufacturers, and internal teams to ensure claims are compliant, processed efficiently, and paid promptly
- Accurately enter repair order, operational, and warranty codes into relevant systems and databases to support correct claim submission and audit compliance
- Maintain and update the in-house warranty database, including the accurate posting of warranty credit notes
- Collate, review, and reconcile warranty invoices on a weekly basis, identifying discrepancies and supporting accurate month-end reporting
- Monitor the warranty database to control outstanding warranty debt
- Produce month-end reports detailing all outstanding warranty invoices
- Liaise with the Finance and Admin Manager regarding warranty overpayments or underpayments and obtain authorisation prior to writing off any amounts on the ledger
- Read and interpret technical documentation, warranty manuals, and procedures to ensure warranty claims are submitted in line with manufacturer standards
- Liaise daily with technicians regarding warranty investigations, repairs, and claim validation, demonstrating an understanding of technical processes and warranty coding
- Raise and manage technical and DIDI tickets across multiple manufacturer portals, ensuring timely progression and resolution
- Order and manage parts required for warranty repairs, ensuring correct parts are authorised, sourced, and available to support timely vehicle processing
- Create and submit pre-approval requests for high-value or specialist parts, ensuring appropriate authorisation and cost control
About You:
- Previous warranty claims experience, ideally within the automotive industry.
- Proven to have excellent numeracy and literacy skills and attention to detail
- PC literate with advanced knowledge of Microsoft office packages (Excel, Word andamp; Outlook).
If this sounds like position for you, please apply below or email across a CV directly andndash; (url removed)
RMS is an equal opportunities employer, if you have not been contacted within 7 days following your application, please accept this as you have not been successful on this occasion.