Sales Account Manager - Telecommunications
Salary: -30,00035,000 (depending on experience) + Uncapped Commission
We are looking for an experienced Account Manager to join a growing telecommunications business. This is an excellent opportunity for a commercially minded professional with a proven track record in account management, business development or B2B sales within the telecoms or technology sector.
Youand#39;ll be responsible for managing an established portfolio of business customers, building long-term relationships, identifying growth opportunities, and ensuring clients receive outstanding service. Acting as the primary point of contact, youand#39;ll help customers maximise the value of their telecoms solutions while driving revenue and customer retention.
- Manage and develop an existing portfolio of business customers.
- Identify opportunities to grow revenue through cross-selling and upselling telecommunications, connectivity, mobile and related business solutions.
- Build strong, long-term customer relationships by understanding each clientand#39;s business objectives and future requirements.
- Deliver a high standard of account management, ensuring customer enquiries and service issues are managed efficiently and professionally.
- Conduct regular account reviews to identify contract renewal opportunities, service improvements and additional solutions.
- Keep customers informed of new products, services and industry developments relevant to their business.
- Maximise customer retention by proactively identifying commercial opportunities within existing accounts.
- Work closely with Sales, Provisioning and Technical Support teams to deliver a seamless customer experience.
- Prepare quotations, proposals and contract renewals, negotiating commercial agreements that deliver value for both the customer and the business.
- Maintain accurate customer records, sales opportunities and account activity within the CRM system.
- Achieve individual revenue, retention and customer satisfaction targets.
- Develop trusted advisor relationships by providing strategic guidance and recommending solutions that support customerand#39;s business growth.
- Previous experience in Account Management, Business Development or B2B Sales is essential.
- Experience within the telecommunications, connectivity, IT or managed services sector is highly desirable.
- Strong commercial awareness with a proven ability to identify and develop sales opportunities within existing accounts.
- Excellent communication and relationship-building skills, with the ability to engage confidently with business decision-makers.
- Customer-focused, with a proactive approach to delivering exceptional service.
- Strong negotiation and influencing skills.
- Highly organised with excellent time management and attention to detail.
- Comfortable managing multiple priorities in a fast-paced environment.
- Experience using CRM systems and Microsoft Office applications.
- A collaborative team player who enjoys working across sales, customer service and technical teams.
- Competitive salary of -30,00035,000, depending on experience.
- Uncapped commission structure.
- 20 days annual leave, increasing to 25 days with length of service, plus bank holidays.
- Company pension scheme.
- Private healthcare.
- Supportive and collaborative working environment.
- Ongoing training and opportunities for career progression.
If you are interested and fir the criteria please send your CV to Colleen Farquharson via the apply link
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Brook Street NMR is acting as an Employment Agency in relation to this vacancy.