About the Role
Our client is seeking a practical, approachable Systems Trainer to help colleagues use its bespoke parking management and processing system confidently and accurately.
andnbsp;With around 50 staff in the processing centre, effective training is essential to maintaining accuracy, consistency and productivity. The centre handles correspondence by email, with no telephone-based customer service.
Key Responsibilities
- Deliver systems training to new starters and existing processing staff, adapting your approach to different levels of experience.
- Develop a structured induction programme covering system navigation, processing workflows and email correspondence.
- Create clear user guides, training materials and step-by-step instructions.
- Provide individual coaching and refresher training to address knowledge gaps and improve performance.
- Train colleagues on system updates, new functionality and changes to working procedures.
- Work closely with processing managers to identify common errors and training needs.
- Help staff understand how to apply procedures correctly, maintain accurate records and handle information appropriately.
- Assess understanding through practical exercises and competency checks.
- Maintain training records and provide managers with clear feedback on progress.
- Liaise with technical colleagues to raise recurring system issues and support improvements to usability and processes.
Skills and Experience
- Experience delivering training on business systems, software or operational processes.
- Ability to learn a bespoke system and explain its functions in straightforward language.
- Confident delivering group sessions and providing one-to-one support.
- Experience creating practical training materials and user guides.
- Strong written communication, organisation and attention to detail.
- A patient, supportive approach, with the confidence to address errors constructively.
- Comfortable working in a busy environment with high volumes of transactions and correspondence.
- Able to assess whether training has improved accuracy, confidence and productivity.
Desirable Experience
- Experience within parking, administration, processing, financial services or another environment governed by clear procedures.
- Experience supporting system rollouts or changes to established working practices.
- Familiarity with quality assurance, data protection and accurate record keeping.
Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.