About this role
This permanent Service Desk Administrator role in Lymm carries a salary of £34,000 per annum. The successful candidate will support the service team with general office administrative tasks, including raising purchase orders, responding to emails, raising quotations, data cleansing and system updating. Key duties also include logging information onto the help desk database, dispatching mobile engineers and booking external specialist contractors for reactive breakdowns and PPMs, and managing, planning and scheduling reactive work orders and PPM to the appropriate engineers. Handling incoming calls and liaising with clients, sub-contractors and suppliers are also central to the position.
Job Description
Service Desk Administrator
A Service Desk Administrator is required to provide administrative support with key duties and accountability's to include (not limited to):
- To support the service team by carrying out general office administrative tasks such as raising purchase orders, responding to emails, raising quotations, data cleansing and system updating
- To log information received on to the help desk database
- Dispatch mobile engineers/ book external specialist contractors for reactive breakdowns and PPM's
- To manage and plan/schedule and dispatch reactive work orders & PPM to the appropriate engineer(s)
- Handling incoming calls, liaison with existing and/or new clients responding to the enquiries accordingly.
- Raising & Closing of all tasks via the in-house CAFM as required
- Liaising with sub-contractors & suppliers
Candidate Requirements
- A knowledge of the engineering maintenance services and facilities management sectors is desirable.
- The successful candidate will be employed in a similar position or will have held similar positions.
- Able to operate a help desk system
- Excellent IT system skills i.e. Microsoft Office
- CAFM experience
Additional Information
- Monday to Thursday (Apply online only) Friday (Apply online only)
- 25 days holiday Plus Statutory Days plus Birthday
- Pension Scheme
- Parking
To apply please email (url removed)