An exciting opportunity for a Service Advisorandnbsp;has arisen to join the UKandrsquo;s leading manufacturer and supplier of industrial vehicles. Our client is a progressive expanding company focused on providing modern solutions for our customers and they are seeking a likeminded individual to join and grow with them into the future.
This is a full-time permanent role. Salary andpound;27500andnbsp;- andpound;28,000 23 days holiday plus bank holidays, onsite parking, and a company profit share bonus scheme (minimum 1-year service to qualify)
The typical day for a service advisor would be varied from quoting repairs and reviewing engineerandrsquo;s reports, to scheduling site visits for engineers and discussing ongoing works with customers.
The advisor role will act as the communication link between the field engineers and the customers.
Key Responsibilities:
- Quoting on repair work
- Advise on estimated costs of repairs and work to be undertaken.
- Liaising with customer.
- Discussing work progress with the service engineers
- Helping with the maintaining stock levels in service van for engineers
- Working both independently andamp; in teams when workload requires
- Communicating with engineers to assist the team with technical advice and guidance.
- Ensure customers are aware of service and repair work required to their vehicles in a professional manner.
- Sell additional products as appropriate to customersandrsquo; needs.
- Advise on timescales and collection arrangements.
- Produce job cards on in-house computer system.
- Update customer and vehicle records.
- Document all warranty work in accordance with manufacturer policy.
- Preparation and completion of invoices
Key Skills
- Experience a similar role (would suit someone with vehicle knowledge from a Car/HGV or LGV background).
- Excellent Microsoft Office skills
- Clean driving licence
- Ability to work under your own initiative to solve problems.
- Happy to work independently and in a team.
- Well organised individual with excellent time management
- Willing to learn and progress with the company.