AUTOMOTIVE SERVICE ADVISOR
Location: Nuneaton
Basic Salary: Up to andpound;30,000
OTE: andpound;34,000 + Uncapped Bonus
Hours: Monday to Friday, 8:00am - 5:30pm
Weekends: NO WEEKENDS!
Job Type: Full-Time, Permanent
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LOOKING FOR A SERVICE ADVISOR ROLE WITH NO WEEKENDS?
Are you an experienced Automotive Service Advisor looking for a dealership that values customer satisfaction, rewards commercial performance and offers a genuine opportunity to progress?
Our client, a leading automotive group in Nuneaton, is looking for a confident and organised Service Advisor to join its busy Aftersales department.
Offering a basic salary of up to andpound;30,000, an OTE of andpound;34,000 with an uncapped bonus opportunity, and a Monday-to-Friday working week, this is an excellent opportunity for an experienced Service Advisor who wants a better work-life balance without sacrificing earning potential.
If you enjoy building customer relationships, keeping a workshop running smoothly and delivering outstanding customer service, this could be the ideal next step in your automotive career.
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WHAT'S IN IT FOR YOU?
andmiddot;NO WEEKENDS! Enjoy every Saturday and Sunday off.
andmiddot;Monday-to-Friday working hours, 8:00am - 5:30pm.
andmiddot;Work within a modern, professional and busy dealership environment.
andmiddot;A bonus structure rewarding customer satisfaction and additional sales performance.
andmiddot;Opportunities to progress into Senior Service Advisor and Service Manager positions.
andmiddot;The chance to develop your Aftersales and customer relationship management skills.
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THE ROLE: AUTOMOTIVE SERVICE ADVISOR
As a Service Advisor, you will be the first point of contact for customers visiting the Aftersales department, ensuring they receive an outstanding experience from vehicle check-in through to collection.
Working closely with customers, technicians and management, you will help coordinate workshop activity, communicate repair requirements and maximise customer satisfaction.
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Your responsibilities will include:
andmiddot;Customer service: Welcoming customers, understanding their requirements and providing a professional, friendly service throughout their visit.
andmiddot;Workshop coordination: Managing bookings and workshop loading to maintain an efficient flow of work.
andmiddot;Vehicle updates: Keeping customers informed of repair progress, additional work and expected completion times.
andmiddot;Technical communication: Explaining vehicle faults, recommended repairs and maintenance requirements clearly and confidently.
andmiddot;Upselling and sales: Identifying appropriate opportunities for additional repairs, tyres, service plans and preventative maintenance.
andmiddot;Customer authorisation: Obtaining approval for additional work and ensuring customers understand the costs involved.
andmiddot;Customer satisfaction: Maintaining high CSI scores and building long-term customer relationships.
andmiddot;Administration: Preparing job cards, processing invoices and maintaining accurate service records.
andmiddot;Warranty and service systems: Supporting warranty claims and processing 1Link authorisations where required.
andmiddot;Dealer management systems: Using systems such as Kerridge, Pinnacle or Keyloop to manage service department activity.
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ABOUT YOU
To be successful in this Service Advisor role, you will need:
andmiddot;Previous experience as an Automotive Service Advisor, Aftersales Advisor or Dealership Service Advisor.
andmiddot;Excellent communication and customer service skills.
andmiddot;The ability to manage multiple customer requirements in a busy service department.
andmiddot;A confident, professional telephone manner.
andmiddot;Commercial awareness and the ability to identify appropriate additional sales opportunities.
andmiddot;Experience working towards customer satisfaction, upselling or departmental performance targets.
andmiddot;Familiarity with dealer management systems such as Kerridge, Pinnacle or Keyloop.
andmiddot;A full, valid UK driving licence.
You'll be organised, proactive and comfortable working alongside technicians and management to deliver an efficient, customer-focused Aftersales operation.
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READY FOR YOUR NEXT SERVICE ADVISOR ROLE?
If you're an experienced Automotive Service Advisor looking for a competitive salary, uncapped bonus potential and a genuine Monday-to-Friday role with NO WEEKENDS, we'd love to hear from you.
Take the next step in your automotive career and join a dealership where your customer service skills and commercial contribution can make a real difference.
Apply today with your CV or contact Kieran at Auto Skills UK for a confidential discussion.
Please quote reference: 55065.
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