About this role
This permanent Service Advisor role in Abingdon is based within an established dealership, acting as the key point of contact between customers and the workshop. You will welcome customers and handle service enquiries, book vehicles into the workshop, prepare job cards and accurately record customer requirements, and liaise with technicians and workshop colleagues. Understanding customer requirements, providing clear updates and ensuring all work is completed to a high standard are central to the position. The role offers a basic salary of £29,500, an OTE of up to £33,000, a 42.5-hour working week, ongoing training and development, and a supportive working environment.
Job Description
SERVICE ADVISOR
ABINGDON | £29,500 BASIC | £33,000 OTE | 42.5-HOUR WORKING WEEK
Are you an experienced Service Advisor looking for your next opportunity within the automotive industry? We are recruiting for a customer-focused Service Advisor to join an established dealership in Abingdon.
This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, building strong customer relationships and delivering an excellent customer experience.
THE OPPORTUNITY
As a Service Advisor, you will be the key point of contact between customers and the workshop, ensuring a smooth and efficient service experience from vehicle check-in through to collection.
You'll be responsible for understanding customer requirements, providing clear updates and ensuring all work is completed to a high standard.
THE PACKAGE
- £29,500 basic salary.
- OTE of up to £33,000.
- 42.5-hour working week.
- Ongoing training and development.
- Supportive working environment.
THE ROLE
- Welcoming customers and handling service enquiries.
- Booking vehicles into the workshop.
- Preparing job cards and accurately recording customer requirements.
- Liaising with technicians and workshop colleagues.
- Providing customers with regular updates on vehicle progress.
- Discussing additional work and obtaining customer authorisation.
- Ensuring vehicles are ready for collection and invoices are explained.
- Delivering excellent customer service throughout the process.
THE IDEAL CANDIDATE
- Previous experience as a Service Advisor within the automotive industry.
- Excellent communication and customer service skills.
- Strong organisational and administrative abilities.
- Confident working in a busy dealership environment.
- Good attention to detail and the ability to multitask.
- A professional and customer-focused approach.
INTERESTED?
If you're an experienced Service Advisor looking for a new opportunity in Abingdon, we'd love to hear from you!
Apply today or contact Pembrook Resourcing for a confidential discussion.