Maintenance Manager
Social Housing andndash; Reactive Repairs andamp; Maintenance
Full-time | Permanent
North East London andndash; Stratford (Hybrid Working)
andpound;55,000 andndash; andpound;70,000 + Excellent Benefits
Maintenance Team Manager job in North East London andndash; leading a large maintenance workforce delivering reactive repairs across social housing properties, offering an excellent salary, benefits package and long-term career opportunities.
The Role
An excellent opportunity for an experienced Maintenanceandnbsp;Manager to join an established housing provider, overseeing reactive repairs and maintenance services across North East London and surrounding areas.
The successful candidate will lead a team of Supervisors, directly employed operatives and subcontractors, ensuring high-quality repairs, operational efficiency and resident satisfaction.
Reporting to the Head of Maintenance Services, the role involves managing a Direct Labour Organisation (DLO), overseeing budgets, driving productivity and achieving service KPIs.
The position covers Waltham Forest, Redbridge, Havering, Essex and Cambridgeshire, with hybrid working and a reporting office in Stratford.
Key Responsibilities
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Leading the delivery of reactive repairs and maintenance services across social housing properties
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Managing Supervisors, directly employed operatives and subcontractors
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Overseeing DLO performance, workforce productivity and resource allocation
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Monitoring KPIs, repair completion times, quality standards and resident satisfaction
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Managing maintenance budgets of approximately andpound;3mandndash;andpound;7m annually
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Driving operational improvements, cost efficiencies and service performance
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Managing contractor performance and ensuring contractual compliance
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Handling escalated complaints, disrepair cases and resident enquiries
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Ensuring compliance with health and safety legislation and maintenance standards
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Building strong relationships with internal teams, contractors and stakeholders
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Maintaining accurate operational records, reports and performance data
Requirements
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Proven experience as a Maintenance Manager, Repairs Manager, DLO Manager or similar within social housing
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Strong background in reactive repairs and day-to-day property maintenance
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Experience managing a Direct Labour Organisation (DLO) and subcontractors
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Proven ability to lead large maintenance teams, including Supervisors and operatives
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Strong understanding of social housing repairs, compliance and health and safety
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Experience managing budgets, operational KPIs and workforce productivity
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Excellent commercial awareness and financial management skills
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Strong communication, leadership and stakeholder management skills
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Experience handling resident complaints and disrepair cases
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Full UK driving licence essential
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RICS or similar relevant qualification desirable, or equivalent experience
Package andamp; Benefits
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andpound;55,000 andndash; andpound;70,000 depending on experience
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Permanent, full-time position
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Hybrid working andndash; Stratford reporting office
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Excellent pension scheme with up to 6% double employer contribution
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28 days annual leave, rising to 31 days, plus bank holidays
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Westfield Health Cash Plan
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Non-contributory life assurance
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Up to 21 hours of paid volunteering leave
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Employee Assistance Programme
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Additional lifestyle and employee benefits
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Long-term career development opportunities
This Maintenanceandnbsp;Manager role offers an excellent opportunity to lead a substantial social housing repairs operation, manage a large DLO workforce and drive improvements in operational performance and resident satisfaction.
Apply now through Skilled Careers to be considered for this opportunity.