Job Description
- Provide accurate, timely quotations and follow up opportunities to maximise spare parts sales.
- Process and coordinate customer orders efficiently, working with procurement and project teams to meet delivery deadlines.
- Maintain clear communication with customers, responding promptly to enquiries and advising of any delays.
- Keep ERP and CRM records accurate and up to date, ensuring reliable order tracking and reporting.
- Monitor sales performance and identify opportunities to improve revenue and customer satisfaction.
- Support timely invoicing and follow up customer payments with the finance team.
- Improve spare parts procedures to reduce delays, minimise errors and strengthen departmental efficiency.
About the Team