Kings Lynn

Job description:Our client, a reputable Building Maintenance contractor is seeking a Resident Liaison Officer to join their team on a permanent basis based at RAF Marham.Working Hours - Monday - Friday 8am-5pm. 30 minutes lunch.Duties and Responsibilities.-Working closely with the site manager to act as the primary point of contact for residents having planned refurbishment and upgrade work carried out to their home.-To organise, deliver and attend programmes of resident liaison/meetings where there is a need to consult residents on issues.-Visiting properties at survey stage to carry out pre-start visits or phone calls.-Regularly visit properties and ensure residents are kept fully informed of what work will be taking place and when and be available for liaison throughout the work.-Assist with health and safety checks.-Deal with complaints including initial and follow up visits.-Accurately record and acknowledge all customer contacts.-Maintain communication to the highest possible standards of customer care with residents and site teams.-General administration-Some supervisory responsibility overseeing the tradespeople.What you need- Experience of working in a similar role.- Excellent customer service skills and experience of working with the general public in a customer facing role.- Full driving license- IT skills specifically Microsoft Office and Excel- Good knowledge of Health and SafetyBenefits- Laptop and Smartphone providedPlease apply with your up to date CV via the link.