IT Support Engineer - Manchester
Are you an experienced IT Support Engineer with strong networking skills and the confidence to take ownership of complex technical issues?
Weandrsquo;re looking for a Senior IT Support Engineer to become the most senior engineer within an IT support team. Youandrsquo;ll act as the technical escalation point, support 1st line colleagues and resolve issues across networking, infrastructure and Microsoft cloud services.
This is a hands-on role for someone who combines sound technical knowledge with a structured approach to troubleshooting and sees problems through to resolution.
The role- Own escalated technical issues, from initial investigation through to resolution.
- Troubleshoot networking problems across DHCP, DNS, VLANs, routing and switching.
- Administer and support Active Directory, Microsoft Entra ID, Microsoft 365 and Intune.
- Support switching and firewall environments, including Juniper and Palo Alto technologies or equivalent platforms.
- Provide technical guidance to the 1st line team, helping colleagues develop their troubleshooting skills.
- Maintain clear documentation of investigations, fixes and support procedures.
- Experience in a senior IT support, infrastructure support or 2nd/3rd line engineering role.
- Strong networking fundamentals, with the ability to explain and troubleshoot DHCP, DNS, VLANs, routing and switching confidently.
- Hands-on experience with, or a good working understanding of, Juniper switching and Palo Alto firewalls. Experience with equivalent technologies will also be considered.
- Practical administration experience across Active Directory, Entra ID, Microsoft 365 and Intune.
- A logical, methodical approach to diagnosing faults and identifying root causes.
- Clear communication skills and the ability to support colleagues through technical challenges.
- Accountability for resolving issues and keeping users informed throughout.
The recruitment process includes a technical assessment covering networking fundamentals and troubleshooting. Youandrsquo;ll need to demonstrate practical understanding and explain how you would approach real support scenarios.
If youandrsquo;re ready to take on a senior technical role where your expertise can make a difference, apply with your CV.
Interested? Please click Apply Now!IT Support Engineer - Manchester