IT Support Engineer | Manchester | 6 months
My client is looking for anandnbsp;IT Support Engineerandnbsp;to manage BAU workload and provide 1standnbsp;and 2ndandnbsp;line support. The ideal candidate will be personable with a professional passion for providing high quality IT support services with specific knowledge on high spec hardware while providing a flexible approach to a wide range of IT related tasks.
Key responsibilities of the IT Support Engineer:
- Provide 1standnbsp;and 2ndandnbsp;line support to end users across hardware, software, Infrastructure and network.
- Troubleshoot and resolve issues related toandnbsp;M365, Active Directory and Windows 11.
- Own hardware incidents from diagnosis through repair or replacement.
- Own the process end to end with Joiners Movers Leavers within the business.
- Diagnose and resolve network connectivity and troubleshooting issues.
- Contribute to technology updates and develop ITIL best practices.
- Providing support with additional IT projects.
IT Support Engineer Experience/Technologies:
- Must have experience troubleshooting and repairing hardware issues.
- Must understand Windows 10/11 operating system andndash; Administration and support
- Microsoft Stack including Office 365 and Intune andndash; Administration and support
- Active Directory andndash; Administration and management
- Using ticketing system to respond to portal requests andndash; User support
- Experience in a creative environment within the Gaming / Film / TV sector is very desirable.
The successful IT Support Engineer candidate will be commutable 5 days a week to Manchester.
Apply now to speak with VIQU IT in confidence. Or reach out to Matt Farrell via the VIQU IT website.
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