Import Air Freight Operator - Freight Forwarding - Bradford - Up to andpound;40,000
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About the Company
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Our client is an established international freight forwarding business providing air freight, customs and logistics solutions to customers importing goods from around the world.
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Due to continued business requirements, they are looking to recruit an experienced Import Air Freight Operator to join their busy operations team.
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As an Import Air Freight Operator, you will be responsible for coordinating international import shipments from quotation and booking through to customs clearance, cargo release, invoicing and completion.
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You will work closely with customers, overseas agents, airlines, suppliers and internal teams to ensure shipments are handled efficiently, accurately and in line with customer and company requirements.
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Import Air Freight Operator - The Details
- Permanent, full-time position
- Monday - Friday, 09:00 - 17:30
- 60-minute lunch break
- 25 days holiday plus Bank Holidays
- Training provided on relevant operational and customs systems
- Opportunity to develop knowledge across international air freight and customs operations
- Varied role covering import operations, customer service, quotations, customs and financial administration
- Supportive and collaborative working environment
- Occasional flexibility to support other departments and operational requirements
- Previous experience within air freight, freight forwarding or import operations
- Good understanding of international air freight procedures and documentation
- Experience handling import shipments from booking through to completion
- Knowledge of customs clearance procedures and import documentation
- Strong customer service and communication skills
- Good commercial awareness with the ability to obtain and negotiate freight rates
- Excellent organisational skills with the ability to prioritise workloads and meet deadlines
- Strong attention to detail and accuracy
- Confident liaising with customers, overseas agents, airlines and suppliers
- Proactive approach with the ability to use initiative and common sense when resolving operational issues
- Ability to work effectively under pressure and manage multiple priorities
- Flexible approach to workload and willingness to support the wider business
- Experience using freight forwarding or transport management systems would be advantageous
- Knowledge of BIFA Terms and Conditions would be advantageous
- Manage import air freight shipments from quotation and booking through to completion
- Respond to quotation requests from customers and overseas agents for international air freight movements
- Obtain freight rates from tariffs, airlines, overseas agents and other suppliers
- Negotiate with carriers and suppliers to obtain competitive rates and appropriate levels of service
- Prepare and issue accurate quotations to customers, ensuring BIFA Terms and Conditions are included where required
- Follow up quotations with customers and identify opportunities to secure new business
- Liaise with overseas agents and carriers to arrange confirmed import shipments
- Monitor shipments and keep customers updated throughout the import process
- Receive and process pre-alert documentation from overseas agents
- Accurately input shipment information into the company's transport management system
- Prepare and issue customer documentation, including Notices of Arrival and invoices
- Prepare information required for customs clearance and ensure documentation is complete and compliant
- Liaise with the customs team or management regarding any clearance queries or documentation requirements
- Liaise with airlines and carriers regarding charges and cargo release requirements
- Ensure cargo is only released against the correct documentation and, where applicable, receipt of cleared funds
- Check supplier and carrier invoices against agreed rates and query discrepancies where necessary
- Process relevant supplier invoices and provide copies to the accounts department
- Maintain accurate shipment records and ensure all operational systems are kept up to date
- Resolve customer and operational queries promptly and escalate issues to management where required
- Maintain strong working relationships with customers, overseas agents, airlines, hauliers and other suppliers
- Identify opportunities to provide additional freight services and generate further business from existing customers
- Support colleagues and assist other departments when required to ensure the smooth running of the business
- Ensure all work is completed in accordance with company procedures, industry regulations and agreed service standards
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