Customer Support Administrator
Edinburgh-based | office-based role
Full Time | 35 hours per week | Monday to Friday
ASAP start | Temp role initially until the end of 2026
Hourly rate of -13.00 per hour + holiday pay
Search Consultancy are delighted to be working exclusively with one of our Nationwide clients in the Charitable sector to recruit this role on a full-time Temporary basis.
This is a blended role between Customer Support andamp; Administration - the client is seeking a candidate who is strong in both of these areas for this role!
Duties involved in this role will include:
* Dealing with customers across a variety of enquiries, ensuring that you provide a friendly andamp; professional experience in all of your interactions
* Responding to incoming information requests andamp; donations including contact by phone, email, correspondence andamp; in person
* Handling any complaints, ensuring these are escalated to the appropriate contact andamp; dealt with to a satisfactory conclusion
* Processing incoming cash, card andamp; cheque donations through the company's donations system
* Distribution of welcome packs and fundraising materials to new customers, as well "Thank You" letters to donors
* Providing administrative support to the Fundraising team including new registrations andamp; the associated administration for upcoming events
* Assisting with the creation andamp; management of JustGiving pages
* Carrying out accurate data entry onto the company's internal systems
* Various other ad hoc customer relations andamp; administrative duties as directed
In order to be considered for this role your skills and experience should include:
* Previous demonstrable experience across both Customer Service andamp; Administration - experience in both is ESSENTIAL for this role as the split will be around 50/50 between the two areas
* Prior experience working for a Charity in these areas would definitely be preferred although this is by no means essential
* First class communication skills - both written andamp; verbal
* Solid IT skills including the use of MS Office (particularly Word, Excel andamp; Outlook) and preferably some experience using a CRM system or customer database
* Excellent organisation andamp; time management skills, with the ability to prioritise your workload effectively - as this will be a very busy role!
If this is the role for you, apply now!
Please note that only applicants who have the required skills and experience detailed above will be considered for this role.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age