About this role
This is a temporary, part-time Customer Service Assistant role in Birmingham (B19), paying £13.00 per hour, working Monday to Wednesday with an immediate start. Based at a busy student accommodation site, you will act as the first point of contact for residents and visitors at the front desk, handling enquiries professionally by phone, email and face to face. Duties include maintaining accurate records, ensuring smooth shift handovers, assisting with resident queries, complaints, payments and parcel deliveries, logging maintenance requests and general administration. You will need previous experience in a busy customer service, reception, hospitality, hotel or student accommodation environment, excellent communication and interpersonal skills, and confidence using Microsoft Office.
Job Description
Part Time Customer Service Assistant - £13ph - Mon to Weds
Birmingham, B19, Immediate Start
A busy student accommodation site is looking for a friendly, professional, and customer-focused Reception / Customer Service Assistant to provide a welcoming presence and excellent support for residents.
Key Responsibilities
- Acting as the first point of contact for residents and visitors at the front desk
- Handling enquiries professionally via phone, email, and face-to-face interactions
- Maintaining accurate records and ensuring smooth shift handovers
- Assisting with resident queries, complaints, payments, and parcel deliveries
- Preparing and maintaining communal areas while supporting resident events and activities
- Responding appropriately to incidents and following all health and safety procedures
- Logging and monitoring maintenance requests, alongside general administrative duties
About You
- Previous experience in a busy customer service, reception, hospitality, hotel, or student accommodation environment
- Excellent communication and interpersonal skills
- Confident using Microsoft Office and other basic IT systems
- Calm, approachable, organised, and dependable
- A positive, proactive attitude with a willingness to support wherever needed
Apply today for immediate consideration.
(ritzrecempbus)