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Customer Service & Sales Coordinator

Fabric Recruitment Ltd

Sales Coordinator
Up to -30,000
Loughborough, Onsite

We're looking for a proactive and organised Sales Coordinator to join a busy team. This is a varied role combining customer service, administration and internal sales, ideal for someone who enjoys building relationships, spotting opportunities to up-sell and contributing to business growth.

The Role

  • Act as the first point of contact for customer enquiries, providing a professional and responsive service.
  • Process customer orders, prepare quotations and provide accurate pricing information.
  • Proactively identify opportunities to up-sell products and generate additional sales.
  • Build strong customer relationships, confidently engaging with customers to promote products and encourage repeat business.
  • Handle delivery, invoice and customer queries, resolving issues efficiently.
  • Maintain accurate customer records and update internal systems.
  • Liaise with internal teams and external contacts to ensure orders are processed and delivered smoothly.
  • Support the coordination of deliveries and work with suppliers to agree competitive rates where required.

About You

  • Previous experience in customer service, administration and/or internal sales.
  • Confident communicating with customers and comfortable taking a proactive approach to sales.
  • Able to identify up-selling opportunities and turn customer enquiries into sales.
  • Strong organisational skills, with excellent attention to detail and accuracy.
  • Confident using IT systems and CRM platforms.
  • A positive, solutions-focused approach, with the ability to manage competing priorities.
  • Experience within manufacturing, construction or a related industry would be advantageous.

If you're a customer-focused individual who enjoys a mix of administration, relationship building and sales, we'd love to hear from you!