andpound;12.71 per hour plus uncapped bonus
40 Hours per week
Monday to Friday (flexible between 8am-6pm) plus every third Saturday, 9am-5.30pm
Office based andndash; At our iconic Bescot Headquarters
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What youandrsquo;ll be doing
andbull;Working in the Service, Maintenance and Repair Team
andbull;Handling calls from existing and prospective customers
andbull;Discussing RAC's range of Service, Maintenance and Repair services, discussing the most appropriate options for the customer's needs
andbull;Booking and scheduling appointments once services have been agreed
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What weandrsquo;re looking for
andbull;Experience in delivering stand-out customer service under pressure (contact centre experience is helpful, but not essential)
andbull;The ability to build trust quickly and communicate with confidence and clarity, especially in challenging situations
andbull;Strong problem-solving skills and sound judgement under pressure
andbull;Confidence using multiple systems and handling information accurately
andbull;A proactive mindset - you take ownership and see things through