Customer Service Advisor
Theandnbsp;Role
Weandnbsp;areandnbsp;currentlyandnbsp;recruitingandnbsp;forandnbsp;aandnbsp;Temporaryandnbsp;Customerandnbsp;Serviceandnbsp;Advisorandnbsp;toandnbsp;joinandnbsp;ourandnbsp;clientandrsquo;sandnbsp;teamandnbsp;inandnbsp;Stevenage.
Thisandnbsp;isandnbsp;anandnbsp;excellentandnbsp;opportunityandnbsp;forandnbsp;someoneandnbsp;withandnbsp;previousandnbsp;officeandnbsp;experienceandnbsp;whoandnbsp;enjoysandnbsp;dealingandnbsp;withandnbsp;customersandnbsp;andandnbsp;isandnbsp;confidentandnbsp;usingandnbsp;computerandnbsp;systems.andnbsp;Theandnbsp;roleandnbsp;willandnbsp;involveandnbsp;providingandnbsp;aandnbsp;highandnbsp;standardandnbsp;ofandnbsp;customerandnbsp;service,andnbsp;handlingandnbsp;customerandnbsp;enquiriesandnbsp;andandnbsp;completingandnbsp;generalandnbsp;administrativeandnbsp;duties.
Keyandnbsp;Responsibilities
- Respondingandnbsp;toandnbsp;customerandnbsp;enquiriesandnbsp;byandnbsp;telephoneandnbsp;andandnbsp;email
- Providingandnbsp;friendlyandnbsp;andandnbsp;professionalandnbsp;customerandnbsp;service
- Handlingandnbsp;andandnbsp;resolvingandnbsp;customerandnbsp;queriesandnbsp;whereandnbsp;possible
- Processingandnbsp;customerandnbsp;orders
- Updatingandnbsp;andandnbsp;maintainingandnbsp;accurateandnbsp;customerandnbsp;records
- Completingandnbsp;generalandnbsp;administrationandnbsp;andandnbsp;dataandnbsp;entry
- Usingandnbsp;Microsoftandnbsp;Officeandnbsp;programmesandnbsp;andandnbsp;otherandnbsp;computerandnbsp;systems
- Ensuringandnbsp;allandnbsp;customerandnbsp;informationandnbsp;isandnbsp;recordedandnbsp;accurately
- Supportingandnbsp;theandnbsp;widerandnbsp;teamandnbsp;withandnbsp;day-to-dayandnbsp;administrativeandnbsp;tasks
- Workingandnbsp;someandnbsp;weekendsandnbsp;asandnbsp;requiredandnbsp;onandnbsp;aandnbsp;rotationalandnbsp;basisandnbsp;(withandnbsp;aandnbsp;dayandnbsp;offandnbsp;inandnbsp;theandnbsp;week)
andnbsp;Aboutandnbsp;You
Theandnbsp;successfulandnbsp;candidateandnbsp;willandnbsp;ideallyandnbsp;have:
- Previousandnbsp;officeandnbsp;orandnbsp;administrationandnbsp;experience
- Experienceandnbsp;dealingandnbsp;withandnbsp;customers,andnbsp;preferablyandnbsp;overandnbsp;theandnbsp;telephone
- Excellentandnbsp;communicationandnbsp;andandnbsp;interpersonalandnbsp;skills
- Aandnbsp;confidentandnbsp;andandnbsp;professionalandnbsp;telephoneandnbsp;manner
- Goodandnbsp;computerandnbsp;skillsandnbsp;andandnbsp;strongandnbsp;knowledgeandnbsp;ofandnbsp;Microsoftandnbsp;Office,andnbsp;includingandnbsp;Outlook,andnbsp;Wordandnbsp;andandnbsp;Excel
- Goodandnbsp;attentionandnbsp;toandnbsp;detailandnbsp;andandnbsp;organisationalandnbsp;skills
- Theandnbsp;abilityandnbsp;toandnbsp;workandnbsp;bothandnbsp;independentlyandnbsp;andandnbsp;asandnbsp;partandnbsp;ofandnbsp;aandnbsp;team
- Aandnbsp;positive,andnbsp;reliableandnbsp;andandnbsp;flexibleandnbsp;approachandnbsp;toandnbsp;work
- Theandnbsp;abilityandnbsp;toandnbsp;learnandnbsp;newandnbsp;systemsandnbsp;andandnbsp;processesandnbsp;quickly
Importantandnbsp;Contractandnbsp;Information
Theseandnbsp;areandnbsp;temporaryandnbsp;positions,andnbsp;withandnbsp;contractsandnbsp;expectedandnbsp;toandnbsp;startandnbsp;withinandnbsp;theandnbsp;nextandnbsp;fewandnbsp;weeksandnbsp;andandnbsp;continueandnbsp;throughandnbsp;toandnbsp;Christmas.
Pleaseandnbsp;onlyandnbsp;applyandnbsp;ifandnbsp;youandnbsp;areandnbsp;ableandnbsp;toandnbsp;commitandnbsp;toandnbsp;theandnbsp;fullandnbsp;lengthandnbsp;ofandnbsp;theandnbsp;contract,andnbsp;includingandnbsp;theandnbsp;requirementandnbsp;forandnbsp;someandnbsp;weekendandnbsp;working.
Payandnbsp;rate:andnbsp;andpound;13.50andnbsp;perandnbsp;hour
Despiteandnbsp;ourandnbsp;bestandnbsp;effortsandnbsp;itandnbsp;isandnbsp;notandnbsp;alwaysandnbsp;possibleandnbsp;toandnbsp;respondandnbsp;toandnbsp;everyandnbsp;applicationandnbsp;individuallyandnbsp;dueandnbsp;toandnbsp;theandnbsp;highandnbsp;volumeandnbsp;ofandnbsp;responsesandnbsp;weandnbsp;receiveandnbsp;onandnbsp;eachandnbsp;vacancy
Onlyandnbsp;candidatesandnbsp;whoandnbsp;areandnbsp;shortlistedandnbsp;willandnbsp;beandnbsp;contactedandnbsp;forandnbsp;thisandnbsp;particularandnbsp;roleandnbsp;andandnbsp;ifandnbsp;youandnbsp;haveandnbsp;notandnbsp;heardandnbsp;fromandnbsp;usandnbsp;withinandnbsp;7andnbsp;daysandnbsp;pleaseandnbsp;assumeandnbsp;thatandnbsp;youandnbsp;haveandnbsp;notandnbsp;beandnbsp;successful.andnbsp;However,andnbsp;weandnbsp;willandnbsp;keepandnbsp;yourandnbsp;detailsandnbsp;onandnbsp;ourandnbsp;database,andnbsp;andandnbsp;willandnbsp;contactandnbsp;youandnbsp;whenandnbsp;otherandnbsp;suitableandnbsp;positionsandnbsp;comeandnbsp;in.