As a Customer Service Advisor in Leeds, you will handle customer enquiries and help keep day-to-day customer service running smoothly. You will work with the Operations Support Team Leader to provide clear information and a helpful service for customers.
Client Details
The organisation operates in the automotive repair industry in Leeds
Description
- Respond to customer enquiries by phone, email and other agreed channels, providing clear and accurate information.
- Record customer contact details and query outcomes accurately to maintain reliable service records.
- Resolve routine queries promptly, escalating more complex matters to the appropriate colleague when needed.
- Keep customers updated on the progress of their enquiry to ensure they know what will happen next.
- Work closely with the Operations Support Team Leader to manage customer requests effectively.
- Maintain a professional and helpful approach when handling customer concerns and feedback.
- Follow agreed customer service processes to provide a consistent experience across each interaction.
Profile
A successful 'Customer Service Advisor' should have:
- Experience of handling customer enquiries in a customer service setting.
- Ability to communicate clearly with customers by phone and in writing.
- Good attention to detail when recording customer information and updates.
- Confidence in resolving routine queries and recognising when to escalate an issue.
- Ability to manage several customer requests while keeping records up to date.
- A practical and customer-focused approach to handling queries and concerns.
Job Offer
- Permanent Customer Service Advisor position based in Leeds.
- Salary of -25,535.
If you're interested in this role, apply now.
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