Customer Renewals Advisorandnbsp;
Location: Wakefield
Employment type: 12 Months FTC
Working Hours: Monday to Friday, 8.30am to 5pm, 40 hours per week
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Whatandrsquo;s in it for youandhellip;
We believe in looking after our people, and it shows. When you join Ipsum, youandrsquo;re not just taking a job, youandrsquo;re starting a career with real support behind it.?andnbsp;
24andnbsp;days annual leave plus bank holidays
Option to buy 5 additional holidays.
Group Personal Pension Plan
Career development andamp; progression with the opportunity to earn professional qualificationsandnbsp;
24/7 access to a virtual GP and Mental health support andamp; counselling servicesandnbsp;
Cycle to Work schemeandnbsp;
Discount club - supermarkets, phone bills, gyms andamp; more!andnbsp;
Life assurance coverandnbsp;
Enhanced Maternity Pay
Long service recognitionandnbsp;
Active local social committeesandnbsp;
Regular social eventsandnbsp;
Paid volunteering opportunities in your communityandnbsp;
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About the Role
We have a fantastic opportunity for a proactive Customer Renewals Advisorandnbsp;to join our Private Networks Division. You will manage contract renewals, build strong customer relationships, and drive retention across our customer base.
Responsible for preparing renewal documentation, following up with customers, and ensuring contracts are renewed efficiently and on time. This is a customer-facing role requiring excellent communication skills, a positive attitude, and the ability to confidently discuss services and solutions by phone and online.
As a Customer Renewals Advisor you willandhellip;
- Manage the end-to-end contract renewal process, including issuing renewal documentation.
- Proactively engage with customers to secure renewals and follow up on outstanding actions.
- Build and maintain strong customer relationships to support retention and growth.
- Present services and renewal options through phone and online meetings.
- Handle customer queries, concerns, and complaints professionally and effectively.
- Work closely with internal teams to ensure a smooth and accurate renewal experience.
About You
- Experience in a customer service, sales, or account management role within the Utilities, Power, or Construction sector.
- Strong communication, relationship-building, and negotiation skills.
- Experience using CRM systems and sales tracking tools.
- Self-motivated, organised, and results-driven.
- Able to work independently while collaborating effectively with colleagues.
- Positive, resilient, and committed to delivering excellent customer service.
Our commitment to Equal Opportunitiesandhellip;
Weandrsquo;re proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and weandrsquo;re committed to building a diverse and inclusive workforce.andnbsp;Before applying, please review our Privacy Policy to understand how we process your data in line with GDPR.andnbsp;
Next stepsandhellip;andnbsp;andnbsp;If youandrsquo;re interested in this opportunity, please apply or reach out to the Talentandnbsp;Team for more info!