Customer Account Manager

Customer Account Managerandnbsp;

Stratford-upon-Avonandnbsp;

Hybrid Roleandnbsp;

andpound;26,800andnbsp;

About the Company:andnbsp;

A leading UK-based Field Services company, specialising in providing external field agency solutions primarily to the utilities sector, is seeking a Customer Account Manager/Debt Resolution Officer. With its Head Office located in Stratford-upon-Avon, the company is known for delivering excellent service with a customer-centric approach.andnbsp;

The Role:andnbsp;

The Customer Account Manager/Debt Resolution Officer will be responsible for managing customer accounts referred by clients. This position involves working with customersandmdash;primarily those in arrearsandmdash;to find affordable and sustainable repayment solutions. The role requires exceptional communication skills to engage with customers via phone and written correspondence, ensuring timely and fair resolutions.andnbsp;

Key Responsibilities:andnbsp;

• Handle inbound and outbound calls to discuss and resolve customer accounts.andnbsp;

• Negotiate payment arrangements that suit customer needs and comply with company processes.andnbsp;

• Offer excellent customer service while collecting payments and setting up payment plans.andnbsp;

• Address metering issues, occupancy updates, dispute registrations, and highlight household vulnerabilities.andnbsp;

• Liaise with Field Representatives and Clients to ensure accurate and efficient account management.andnbsp;

• Maintain clear and professional account records on company and client systems.andnbsp;

• Identify and record any safety concerns or vulnerabilities encountered.andnbsp;

• Provide support and guidance to field agents during customer visits.andnbsp;

• Ensure adherence to industry regulations and company quality standards.andnbsp;

Preferred Qualifications and Skills:andnbsp;

• Outstanding interpersonal and communication skills (both written and verbal).andnbsp;

• Confidence in handling challenging conversations with professionalism and empathy.andnbsp;

• Previous experience in debt negotiation, collections, or customer service is desirable but not essential.andnbsp;

• Strong IT and accurate keyboard skills.andnbsp;

• Attention to detail and the ability to spot and rectify errors efficiently.andnbsp;

• Results-driven attitude with excellent workload management abilities.andnbsp;

• Experience in the utilities industry is a plus, though not required.andnbsp;

Why Join This Team:andnbsp;

• Hybrid working model offering flexibility and work-life balance.andnbsp;

• Supportive team environment with opportunities for professional development.andnbsp;

• A role where empathy and problem-solving skills make a real impact.andnbsp;