About this role
Lifetime Legal is seeking a Compliance Advisor (Call Handler) to join its expanding Compliance team on a permanent basis in Berkshire. Speaking to clients daily, you will communicate with them throughout their home-moving journey, providing support, answering queries and ensuring all relevant processes are followed, helping to make their experience with Smart Compliance as smooth and straightforward as possible. Previous compliance knowledge is not essential, as full training will be provided. The role suits someone with strong customer service skills who is looking to develop a long-term career in compliance, with professional training and genuine career progression opportunities.
Job Description
Compliance Advisor
Pay: £28,500 per year + Uncapped Performance-Based Bonus
Job Type: Full Time, Permanent
NO RECRUITMENT AGENCY CONTACT PLEASE
Please note you will be office-based for the first 4 months until probation has been passed.
Lifetime Legal is seeking a bright, enthusiastic and motivated individual to join our expanding Compliance team as a Compliance Advisor.
Speaking to clients daily, you will play an important role in ensuring their experience with Smart Compliance is as smooth and straightforward as possible. You will communicate with clients throughout their home-moving journey, providing support, answering queries and ensuring all relevant processes are followed.
Previous compliance knowledge is not essential, as full training will be provided. This is an excellent opportunity for someone with strong customer service skills who is looking to develop a long-term career in compliance.
Career Development
This is an excellent opportunity to join an expanding team where you will receive professional training and genuine career progression opportunities.
In the last two years, Smart Compliance has promoted 100% of its senior advisors, associates and team leaders from within.
We have a detailed career progression plan for every Compliance Advisor, which is reviewed quarterly to ensure all members of staff have the opportunity to develop their skills and progress further within the business.
We believe training is a critical part of career development, and we're committed to helping you build your knowledge and experience within the legal and compliance environment.
There are also opportunities to train towards professional compliance qualifications, giving you the chance to develop specialist knowledge as your career progresses.
About You
As a Compliance Advisor, you will be articulate, approachable and confident, with an understanding of what it takes to deliver excellent customer service.
You will be comfortable speaking to clients involved in the home-moving process, representing Lifetime Legal professionally and ensuring every interaction is handled efficiently.
You should be confident communicating over the telephone, expressing yourself professionally and building positive relationships with clients.
We're particularly interested in candidates who have previous experience in customer service, administration, contact centres or client-facing roles.
Skills and qualities we're looking for
Previous customer service experience is essential. You should have excellent verbal and written communication skills and the ability to communicate clearly and effectively on and off the telephone.
Strong active listening skills are important, alongside the ability to answer client questions and accurately record information.
You should have good knowledge of Microsoft Office and confidence learning new systems, together with excellent attention to detail and organisational skills.
We're looking for someone with a positive, hardworking and proactive attitude, who can work independently and without constant supervision.
A flexible and adaptable personality is essential, as is the ability to work collaboratively as part of a team as well as autonomously. You should also have the confidence to ask questions and a genuine willingness to learn.
Duties and Responsibilities
As a Compliance Advisor, your responsibilities will include handling inbound telephone calls from clients politely and efficiently, in accordance with the training provided, and making outbound calls to clients referred by Estate Agents.
You will be responsible for collecting payments from clients, introducing and offering our membership product to new clientele, handling customer queries and providing appropriate support.
Delivering consistently excellent customer service will be a key part of your role. You will also proactively identify opportunities to improve the service delivered to our partners and keep up to date with industry developments.
You will be expected to follow internal guidelines, comply with relevant industry standards and accurately input client information into our systems. Full training will be provided.
You will receive the training and support needed to become a confident and knowledgeable Compliance Advisor, with opportunities to develop your understanding of compliance processes and the wider legal industry.
Salary and Bonus
Starting salary: £28,500 per year.
In addition, there is the potential to earn an uncapped quarterly performance-based bonus, worth up to £4,000 annually.
Working Hours and Location
Working hours are Monday to Friday, 9:00am - 6:00pm. This is a full-time, permanent position.
The role will be office-based during your first four months while completing probation. Hybrid remote working may be available following successful completion of probation and where performance is at the required level.
Please note that all successful applicants will be required to complete a DBS check as part of the onboarding process.
Benefits
Lifetime Legal offers a detailed career progression plan, reviewed quarterly, alongside internal growth and progression opportunities.
You will have the opportunity to train for professional compliance qualifications and take part in company events, competitions and incentives.
Our modern, refurbished office offers free onsite parking and excellent public transport links.
Annual leave starts at 20 days plus 8 bank holidays, increasing to 25 days with service. You will also receive paid birthday leave.
Additional benefits include a NEST pension, private medical insurance, employee store discounts and a wellness programme.
An employee referral programme is also available, alongside hybrid working after probation, subject to satisfactory performance.
Why Join Lifetime Legal?
Joining Lifetime Legal means becoming part of a business that genuinely invests in its people.
Whether you're starting your career in compliance or looking to build on your existing customer service experience, this Compliance Advisor opportunity offers structured training, professional development and a clear pathway for career progression.
If you're organised, enjoy speaking to people, have excellent communication skills and want to develop a rewarding career within the legal sector, we'd love to hear from you.
Apply today and take the next step in your career with Lifetime Legal.