Complaints Handler
Location:andnbsp;Eastleigh - Hybrid working 2 days from home after a training periodandnbsp;
Salary:andnbsp;andpound;18.97 per hour (36K)
Hours of work:andnbsp;37 hours per week - 8.30AM to 5PM
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This is a temporary role for 12 weeks, with potential opportunities to remain with the organisation.
Dynamite Recruitment is delighted to be working in partnership with a very well-established and fast-growing organisation based in Eastleigh.
Our client is looking to recruit Complaints Handler/Customer Relations Officers to join their busy team.
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As a Complaints Handler/Customer Relations Officer you will be responsible for:
- Work as part of a specialist complaints department to deal with customers who have a complaint to make or who are disgruntled with the service that they have been provided with
- Respond and resolve customer complaints and escalations.
- Liaise with internal departments and third parties to manage the enquiry with professionalism.
- To provide a solution to customers within satisfactory timescales
- Ensure that feedback is provided to the appropriate Line Manager regarding the outcome of a complaint.
- Follow up with the customer if necessary and to ensure that a bad situation is turned into a positive one.
- To respond to customers' needs in person and via email.
- Must be able to start on 9th November.
- Demonstrable experience of Complaints andamp; Resolution / have worked within a customer service role where you have managed challenging situations.
- You must have had complaints experience where they have had to write formal letter responses.andnbsp;
- Excellent English skills with strong letter writing skills.
- Confident, and if necessary, authoritative on the phone.
- Strong interpersonal and influencing skills.
- Ability to prioritise workload.
- Work independently as well as part of a team.
- Strong customer service and telephone skills.
- Good negotiating skills.
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