Exponential-e
Wantandnbsp;toandnbsp;beandnbsp;partandnbsp;ofandnbsp;aandnbsp;leadingandnbsp;British-ownedandnbsp;techandnbsp;company?andnbsp;Establishedandnbsp;inandnbsp;2002,andnbsp;weandnbsp;areandnbsp;achievingandnbsp;yearandnbsp;onandnbsp;yearandnbsp;revenueandnbsp;growthandnbsp;andandnbsp;reinvestingandnbsp;95%andnbsp;ofandnbsp;ourandnbsp;profitsandnbsp;backandnbsp;intoandnbsp;ourandnbsp;peopleandnbsp;andandnbsp;technology.
Hours:andnbsp;24/7andnbsp;Shiftandnbsp;Patternandnbsp;-andnbsp;2andnbsp;Daysandnbsp;(7andnbsp;am-7andnbsp;pm),andnbsp;2andnbsp;Nightsandnbsp;(7andnbsp;pm-7andnbsp;am)andnbsp;andandnbsp;4andnbsp;Daysandnbsp;off
Yourandnbsp;newandnbsp;role:
- Logandnbsp;andandnbsp;accuratelyandnbsp;assignandnbsp;incidentsandnbsp;andandnbsp;serviceandnbsp;requestsandnbsp;toandnbsp;resolverandnbsp;groupsandnbsp;orandnbsp;suppliersandnbsp;withinandnbsp;agreedandnbsp;SLAs
- Acknowledgeandnbsp;andandnbsp;escalateandnbsp;incidentsandnbsp;andandnbsp;requestsandnbsp;receivedandnbsp;viaandnbsp;theandnbsp;portal,andnbsp;emailandnbsp;(orandnbsp;otherandnbsp;meansandnbsp;apartandnbsp;fromandnbsp;phone)andnbsp;toandnbsp;resolverandnbsp;groupsandnbsp;orandnbsp;suppliersandnbsp;withinandnbsp;agreedandnbsp;SLAs
- Monitorandnbsp;openandnbsp;incidentsandnbsp;andandnbsp;requestsandnbsp;andandnbsp;ensureandnbsp;SLAandnbsp;targets,andnbsp;includingandnbsp;updatesandnbsp;andandnbsp;resolution,andnbsp;areandnbsp;metandnbsp;internallyandnbsp;orandnbsp;byandnbsp;suppliers
- Frequentlyandnbsp;engageandnbsp;withandnbsp;resolverandnbsp;groupsandnbsp;andandnbsp;suppliersandnbsp;forandnbsp;regularandnbsp;updatesandnbsp;andandnbsp;toandnbsp;ensureandnbsp;resolutionandnbsp;timeandnbsp;isandnbsp;met
- Keepandnbsp;theandnbsp;customerandnbsp;regularlyandnbsp;updatedandnbsp;withandnbsp;progressandnbsp;onandnbsp;openandnbsp;incidentsandnbsp;andandnbsp;requests,andnbsp;usingandnbsp;appropriateandnbsp;levelandnbsp;ofandnbsp;detailandnbsp;andandnbsp;language
- Monitorandnbsp;systemsandnbsp;andandnbsp;suppliersandnbsp;toandnbsp;proactivelyandnbsp;identifyandnbsp;anyandnbsp;issuesandnbsp;thatandnbsp;mayandnbsp;affectandnbsp;Exponential-eandnbsp;customers
- Toandnbsp;encourageandnbsp;feedbackandnbsp;onandnbsp;servicesandnbsp;providedandnbsp;andandnbsp;recogniseandnbsp;theandnbsp;changingandnbsp;needsandnbsp;ofandnbsp;theandnbsp;service,andnbsp;andandnbsp;makeandnbsp;recommendationsandnbsp;toandnbsp;theandnbsp;managementandnbsp;forandnbsp;serviceandnbsp;improvement
Whatandnbsp;youandrsquo;llandnbsp;needandnbsp;toandnbsp;succeed:
- Strongandnbsp;customerandnbsp;serviceandnbsp;focusandnbsp;withandnbsp;excellentandnbsp;verbalandnbsp;andandnbsp;writtenandnbsp;communicationandnbsp;skills
- Provenandnbsp;problemandnbsp;solverandnbsp;withandnbsp;strongandnbsp;analyticalandnbsp;andandnbsp;trendandnbsp;analysisandnbsp;skills
- Flexibleandnbsp;approachandnbsp;toandnbsp;work,andnbsp;withandnbsp;theandnbsp;abilityandnbsp;toandnbsp;workandnbsp;effectivelyandnbsp;underandnbsp;pressureandnbsp;andandnbsp;aandnbsp;willingnessandnbsp;toandnbsp;takeandnbsp;ownership
- Positiveandnbsp;andandnbsp;professionalandnbsp;attitude
- Experienceandnbsp;workingandnbsp;inandnbsp;aandnbsp;pressurisedandnbsp;customerandnbsp;focusedandnbsp;Serviceandnbsp;Deskandnbsp;withinandnbsp;anandnbsp;ITILandnbsp;basedandnbsp;environment
Whatandnbsp;weandnbsp;offer:
- Involvedandnbsp;inandnbsp;variedandnbsp;projectsandnbsp;thatandnbsp;makeandnbsp;aandnbsp;positiveandnbsp;impactandnbsp;onandnbsp;criticalandnbsp;servicesandnbsp;onandnbsp;aandnbsp;localandnbsp;andandnbsp;nationalandnbsp;level
- Vibrantandnbsp;companyandnbsp;cultureandnbsp;withandnbsp;aandnbsp;wideandnbsp;rangeandnbsp;ofandnbsp;eventsandnbsp;andandnbsp;socialandnbsp;activitiesandnbsp;throughoutandnbsp;theandnbsp;year
- Rangeandnbsp;ofandnbsp;employeeandnbsp;initiativesandnbsp;onandnbsp;offerandnbsp;includingandnbsp;theandnbsp;greenandnbsp;team,andnbsp;DEandamp;Iandnbsp;society,andnbsp;employeeandnbsp;forum,andnbsp;womenandrsquo;sandnbsp;networkandnbsp;andandnbsp;cultureandnbsp;club
- Dedicatedandnbsp;Learningandnbsp;andandnbsp;Developmentandnbsp;teamandnbsp;andandnbsp;accessandnbsp;toandnbsp;aandnbsp;rangeandnbsp;ofandnbsp;training,andnbsp;coursesandnbsp;andandnbsp;certificationandnbsp;support
- Comprehensiveandnbsp;benefits,andnbsp;birthdayandnbsp;leave,andnbsp;charityandnbsp;leave,andnbsp;vitalityandnbsp;healthandnbsp;coverandnbsp;andandnbsp;holidayandnbsp;purchaseandnbsp;schemeandnbsp;toandnbsp;gainandnbsp;anandnbsp;extraandnbsp;5andnbsp;daysandnbsp;leave