Claims Handler/ Customer Service
Salary:andpound;(phone number removed) starting salary | Up to andpound;32,000 within 12-24 months
Location:andnbsp;Portsmouth: Office-based during probation, then hybrid thereafter
Start date:andnbsp;23rd November 2026
Hours: Full-time, Shift patterns provided around 5 weeks in advance
- Monday-Friday, with start times between 8.00am and 9.45am
- Finish times between 4.30pm and 6.15pm
- Approximately 1in 5 Saturdays, with a day off in lieu
- Occasional bank holiday working
- Incremental salary increases up to just over andpound;32,000 within 12-24 months
- Hybrid working available after probation
- Free on-site parking
- Free Health Cash Plan, including dental and prescriptions
- Free annual travel insurance, subject to criteria
- Discounts on insurance products
- On-site gym and social facilities
- Full training and ongoing development
- Excellent career progression opportunities
- Plus, many more benefits
Dynamite Recruitment is looking for Claims Handlers/ Customer Servicesandnbsp;to join an established organisation with excellent training and career development opportunities.
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You'll be helping customers with their insurance claims, providing support when they may be dealing with unexpected or stressful situations.
Your day-to-day role will include:
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- Handling customer queries by phone and email
- Assessing and investigating claims
- Checking policy cover
- Gathering information and supporting documentation
- Providing clear and helpful information to customers
- Negotiating and settling claims where appropriate
- Managing a high volume of work while maintaining accuracy
- Providing a professional and empathetic service
What We're Looking For
You'll ideally have:
- Previous customer service experience
- Experience in a call centre, claims or insurance environment is useful but not essential
- Good telephone and written communication skills
- Strong attention to detail
- Good computer skills
- The ability to stay organised and calm under pressure
- Good numerical ability
- A friendly and empathetic approach
- The ability to manage multiple tasks and work to deadlines
Training
The role starts on 23rd November 2026.
You will complete a 7-week full-time training programme, Monday to Friday, 9.00am-5.30pm.
You must be available to attend the full 7-week training programme
Full training and support will be provided, so you don't need previous claims experience to be considered.
Interested?
If you're looking for a role with excellent training, career progression, great benefits and the opportunity to work from home once established in the role, we'd love to hear from you.
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Apply today through Dynamite Recruitment asap.
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