About this role
This contract role in Newcastle upon Tyne seeks an experienced Third Line Citrix SME to act as technical authority for Citrix infrastructure, providing expert-level support, complex troubleshooting and technical assurance across secure enterprise environments. You will provide 3rd Line support for complex Citrix incidents and problems, act as SME for Citrix Virtual Apps & Desktops, Citrix Cloud, NetScaler ADC and WEM, and lead technical investigations, troubleshooting and root cause analysis. The role also involves managing and optimising Citrix policies, profiles and end-user experience, and supporting patching, upgrades, migrations and infrastructure improvements. The rate is £350 to £400 per day.
Job Description
3rd Line Citrix SME x 2
+ Newcastle or Preston based
+ SC cleared roles
+ Inside IR35
+-350 to -400 per day
We are seeking an experienced Third Line Citrix SME to join an on-site support team in Preston. You will act as the technical authority for Citrix infrastructure, providing expert-level support, complex troubleshooting and technical assurance across secure enterprise environments.
Key Responsibilities
- Provide 3rd Line support for complex Citrix incidents and problems.
- Act as the SME for Citrix Virtual Apps & Desktops, Citrix Cloud, NetScaler ADC and WEM.
- Lead technical investigations, troubleshooting and root cause analysis.
- Manage and optimise Citrix policies, profiles and end-user experience.
- Support patching, upgrades, migrations and infrastructure improvements.
- Work closely with architecture, engineering and cross-functional teams.
- Proactively identify and resolve defects and recurring issues.
- Maintain strong customer service and operate in line with ITIL and service management processes.
Essential Skills & Experience
- Proven experience in a Third Line / Senior Infrastructure Support role.
- Strong hands-on experience with:
- Citrix Virtual Apps & Desktops (XenApp/XenDesktop)
- Citrix Cloud
- NetScaler ADC
- Citrix WEM
- Windows Server, Active Directory and Group Policy
- FSLogix
- Experience supporting VMware, Hyper-V and/or XenServer environments.
- Strong knowledge of Windows 10 and Windows 11.
- Experience with ITIL and enterprise support models.
- Excellent problem-solving and communication skills.
- Active SC Clearance is essential.